1. Data Protection Act
Under the Data Protection Act 1998, we have a number of obligations to our customers with regard to the management of their personal information. This policy sets out the way in which we will deal with the information that you provide to allow us to manage your relationship with us.
Under this act, we will ensure that all data is:
- Fairly and lawfully processed;
- Processed for limited purposes;
- Adequate, relevant and not excessive;
- Accurate;
- Not kept for longer than is necessary;
- Processed in line with your rights;
- Secure; and
- Not transferred to countries without adequate protection.
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2. Accuracy
We will take all reasonable steps to ensure that any information that we hold about you is accurate and current. If you have queries or questions concerning your personal information please contact us our Customer Service department. |
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3. Information Collection
We collect personal information from customers for the purpose of:
- Setting up and managing your account;
- Building up personal profiles; and
- Providing you with information about promotional offers.
Please contact our Customer Service department should you not wish to receive information about promotional offers. |
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4. Monitoring of Transactions
All bets and transactions are recorded on our computer system. We also carry out routine monitoring of all transactions as they take place to assist us in improving the service that we provide to you. |
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5. Telephone Calls
Your telephone conversations - either to place a bet or a customer service call - may be recorded both to assist us in training and in quality management and to allow for the speedy resolution of queries. |
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6. Internet Transactions - Cookies and Tracking
Transactions carried out on our internet websites automatically collect information using cookies. A "cookie" is a small piece of information send by a web server to a web browser, which enables the server to collect information from the browser.
Cookies are used on our sites for two purposes; firstly to allow you to login to the site and to check that you computer is still logged in to the same session while you browse from page to page. While placing a bet, information will be temporarily stored in a cookie until the transaction has been completed. This provides a quick and effective service enabling you to get the most out of our products. Various other settings such as the language and odds type that you have selected, are stored in cookies for a longer duration so that when you return to the site as many of these settings as possible remain the same.
The second purpose for using cookies is to keep track of customer browsing patters and to build up a demographic profile this data is totally anonymous and cannot be linked back to one individual. A customer can stop the "tracking process" by altering the browser's Privacy Setting to clock third party cookies (the process that you follow will be different from browser to browser). Please note that if you set the privacy settings on too high a status, this may cause problems when you next login to place bets. More information about cookies is available at Cookie Central. |
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7. Security and Privacy
We will take all reasonable steps to ensure that your information is kept securely and is protect from unauthorized access. We will only disclose personal information to associated or subsidiary companies and to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf. |
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8. Retention and Disposal
We are required by law to retain and make available financial information for a period of 7 years. Other personal information will be retained only while it has relevance either to your account with us or to our obligations towards you. All information not required for legal purposed will be destroyed within 5 years of an account being closed. We will take all reasonable steps to ensure that the privacy of personal information is maintained on disposal. To this end, all hardcopy (paper, etc.) documentation is shredded and all information held on computer media is erased when no longer required. |
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9. Internet-based Transfers
Given that the Internet is global environment, using the internet to collect and process personal data necessarily involves the transmission of data on an international basis. Some of the data processors engaged to process personal data may be based outside of the European Economic Area. Therefore, by browsing out website and communicating electronically with us, you acknowledge and agree to our processing your personal data in this way. |
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10. Disclosure of Information
We are entitled to share the information we hold on you which includes personal data and betting history with the regulators, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties under the UK Gambling Commission, the Kahnawake Gaming Commission and the Vanuatu Gaming Commission. |
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| These terms were last updated on November 18th, 2008 |
