GENERAL
|
|
|
|
|
How can you ensure the fairness and integrity of your casino room? |
|
|
Established in 1995, Canbet is a fully licensed company, subject to independent audit. We have implemented, and constantly maintain, the latest security technology to ensure your total privacy and peace-of-mind. In addition, Canbet Casino is powered by Microgaming software – one of the biggest and most reputable gaming software providers in the world. Microgaming is independently reviewed by PricewaterhouseCoopers to ensure its integrity.
|
|
|
How do I start playing at Canbet Casino? |
|
Playing at Canbet Casino couldn’t be easier or safer. Simply follow our detailed Getting Started guide and you’ll be playing your favourite casino games and chasing the pay-lines in no time.
Click here for detailed guidelines of how to get started at Canbet Casino.
|
|
|
What’s the difference between the Flash and Download versions of the casino? |
|
Free Download: The FREE download version offers the complete Canbet Casino experience, including over 350 games, massive Progressive Jackpots, sensational player rewards and back-to-back promotions. Download takes between 5-10 minutes depending on the speed of your Internet connection.
Instant Play: The name speaks for itself, the Flash version of our software enables you to play instantly, without having to download anything. Features are limited, but the action is exactly the same.
|
|
|
What is Live Dealer Casino? |
|
|
|
|
What are Live Slots Tournaments? |
|
|
Live Slots Tournaments are an exciting way to compete against other slot enthusiasts from around the world and spin your way to awesome cash prizes and big slot thrills. Click here for detailed information on Canbet Casino’s Live Slot Tournaments.
|
|
|
I've downloaded the Canbet.exe file but now I can't find it? |
|
On a Windows-based computer:
- Click on the ‘Start’ button.
- Select ‘Search’.
- Choose to search ‘All Files and Folders’.
- In the ‘All or part of the file name’ type: Canbet.exe
- Once found, double-click on the file to begin installation.
|
|
|
How can I retrieve my lost password? |
|
To retrieve your lost password, follow the steps below:
- Visit Canbet.com and click on the Password? link in the top right-hand corner of the homepage.
- Enter your account number, the e-mail address you registered with Canbet.com and your date of birth in the fields provided, then click ‘Submit’.
- Your password details will be sent to you.
Alternatively, Customer Services is available 24/7 to provide you with immediate password support.
|
|
|
Can I have more than one Canbet Casino account? |
|
|
No. All players are only allowed a single Canbet Casino account. However, Canbet operates on a single wallet system, which means you can use your account number and funds across all of our world-class betting products – Casino, Poker, Sports Betting and Horse Racing.
|
|
|
How can I help keep my Canbet Casino account secure? |
|
|
It is important that you actively protect your Canbet Casino account information and password, never revealing your details to anyone and changing your password regularly. The only place you will be required to use your password is when logging in to your Canbet Casino software – we will NEVER ask you to send your password to us. |
|
|
Why are Canbet Casino e-mails not being delivered to my inbox? |
|
Your e-mail service could be mistakenly identifying your Canbet Casino e-mails as SPAM. To ensure that you receive all Canbet Casino e-mails including the latest news, bonuses and promotions, as well as important account information – add Canbet Casino (mail@canbet.com) to your safe/permitted sender list.
If you are not receiving Canbet Casino e-mails at all, please ensure that the e-mail address you provided during registration is correct. To update your account details follow the steps below:
- Log in to the Canbet.com website and click on My Account, found in the left-hand side menu under ‘Home’.
- In My Account, scroll to ‘Options’ at the bottom of the page.
- Click on ‘Change Your Personal Details’.
- Update your information as desired.
|
|
|
Do I need to go to the Canbet Casino website to play? |
|
No. All you need to do is run the Free Download version of the software and it will automatically connect you to the casino. Alternatively, some players prefer to use the Instant Play (Flash version) of our software, which requires no download.
Instant Play can be launched directly from the Canbet Casino website.
|
|
|
What casino games are available? |
|
Featuring over 350 casino games, with new titles added monthly, Canbet Casino is simply unrivalled in gaming choice and quality. In addition we are part of the largest online Progressive Jackpot network in the world. Millions of pounds are up for grabs each day across 21 sensational progressive games.
Canbet Casino’s game range includes massive Progressive Jackpots, some of the most popular Slot & Video Slot titles on the Net (e.g. Hitman, Tomb Raider and The Osbournes), a comprehensive selection of Table Games, Video Poker, Live Dealer and more.
|
|
|
How do I test the software before playing for real money? |
|
|
‘Free Play’ casino is available via the Free Download and Instant Play versions of the Canbet Casino software. After registering your account, choose the ‘Practice Play’ option when logging in to your software. The action, functionality and game options are identical to the ‘Real Money’ casino, and it is a great way to learn the ropes. (Note: you cannot play Live Dealer for free).
|
|
|
Tell me more about Canbet Casino’s Loyalty Program. |
|
|
Canbet Casino's leading loyalty program offers you exclusive rewards for consistent play - you become a member, and receive 2,000 complimentary points, the moment you open your account! Click here for full details on Canbet Casino Loyalty. |
|
|
How do I check / redeem my Canbet Casino Loyalty Points? |
|
To check your Canbet Casino loyalty point balance, following the steps below:
- Log in to your casino software.
- In the Casino lobby, click on ‘Menu’ in the top left-hand corner. You can also press ‘F6’ on your keyboard to access the ‘Menu’.
- Select ‘Loyalty Program' from the drop down.
|
|
|
How do I download more Canbet Casino games? |
|
With over 350 games, including new releases each month – you’ll be spoilt for choice at Canbet Casino. Keeping your game options fresh and interesting is easy; simply follow the steps below to download your next adventure:
- Run your casino software and log in.
- In the Casino lobby, choose the game type of your choice e.g. Slots, Blackjack, Progressives, etc.
- Double click on the casino game you wish to play to begin the download.
- The installation wizard will guide you through the download process.
- You can download multiple games simultaneously.
Alternatively, a detailed games list is available via the ‘Menu’ option in the casino lobby:
- Log in to your casino software.
- In the Casino lobby, click on ‘Menu’ in the top left-hand corner. You can also press ‘F6’ on your keyboard to access the ‘Menu’.
- Select ‘Games’ from the drop down.
- Under ‘Games’ you will be able to browse ALL the available game types and options.
- Grayed out games are available for download, simply click on the game of your choice.
- The installation wizard will guide you through the download process.
- You can download multiple games simultaneously.
|
 |
|
|
How do I sign-up as an affiliate? |
|
Canbet.com is a member of CommissionKing, one of the Net’s leading affiliate programs. In conjunction with the world-class products and promotions offered by Canbet.com, CommissionKing provides you with all the tools required to ensure you earn maximum income from your traffic, including focused player conversion and retention support.
Highlights of the CommissionKing program include:
- Up to 35% commission across Sports, Racing, Casino, Live Dealer and Poker.
- No negative carry over!
- Separate Poker calculation ensuring that your Poker commission is always in the black.
- State-of-the-art tracking and reporting tools.
- Complete range of up-to-date marketing material, including banners, splash pages, text links, XML feeds, reviews and exclusive custom promotions.
Join CommissionKing now! Click here for full details.
|
|
BONUSES AND PROMOTIONS
|
|
|
|
|
What bonuses do you offer? |
|
Canbet Casino is one of the most generous casino’s on the Net, offering frequent player bonuses through weekly e-mail newsletters, back-to-back promotions, cashback incentives, loyalty rewards and more. First time players receive a generous 100% Welcome Bonus up to £100 / €130 / $200 FREE.
Click here to view current Canbet Casino bonuses & promotions.
|
|
|
|
Awarded as a percentage amount, a deposit bonus gives you the opportunity to get extra value from your deposits at Canbet Casino i.e. you get free credits after you make a deposit.
For example:
|
Deposit bonus:
Your deposit:
Your bonus:
Money into your account: |
100% Deposit Bonus up to £100 / €130 / $200 free
£100 / €130 / $200
£100 / €130 / $200 FREE
£200 / €260 / $400 |
|
Deposit bonuses can also be referred to as: deposit match, sign up bonus or reload bonus.
|
|
|
What is my bonus account? |
|
|
All Canbet Casino bonuses are paid into your bonus account, which is separate to your regular cash account. In order to withdraw the credits in your bonus account, you are required to wager (playthrough) your bonus a specified amount of times (as stated in Canbet Casino’s bonus terms & conditions). Once you have met the playthrough requirements of the bonus, you are free to withdraw your bonus.
|
|
|
What does playthrough mean? |
|
|
Playthrough refers to any playing or wagering you do on the casino software i.e. the bets you place.
|
|
|
What are playthrough requirements? |
|
|
Playthrough requirements apply to bonuses you receive from the casino and are the amount of bets you must place before you can withdraw your bonus. Click here to view bonus terms & conditions.
|
|
|
Where can I find my Refer a Friend reference number? |
|
To find your Refer a Friend reference number, follow the steps below:
- Log in to the Canbet.com website using your Canbet Casino Account Number and Password.
- Click on My Account, found in the left-hand side menu under ‘Home’.
- In My Account, your Refer a Friend reference number is located at the top of the page.
Remember, you can earn unlimited betting bonuses for referring your friends to Canbet – a £20 / €25 / $40 Free Bet for you and a £10 /€15 / $40 Free Bet for your friend, per referral. Click here to refer a Friend now!
|
|
|
How do I register for a promotion? |
|
Canbet Casino offers a wide range of ongoing deposit offers, money-back specials, massive promotions and more. To get in on the action, simply follow the steps below:
New customers
- Sign up bonus: To claim your welcome bonus, or special sign up offer, enter the relevant promotional code on the ‘Join’ page when registering your account for the first time.
Existing customers
- Deposit promotions: To claim your deposit/reload bonus, enter the relevant promotional code when making your next deposit (in the field provided via your preferred deposit mechanism).
- Other promotions (Second Chance Specials, Prize Giveaways etc): To register for our great range of special promotions, enter the relevant promotion code on the My Account page of the Canbet.com website any time during the promotional period.
For full promotional details reference the marketing communication you received, or visit our Promotions page to see all our current offers and promotions. Customer Service is available 24/7 to provide you with immediate assistance.
|
|
|
PLAYING FOR REAL MONEY
|
|
|
|
|
How do I make a deposit at Canbet Casino? |
|
In addition to Credit and Debit Card deposits, Canbet offers a comprehensive range of alternative banking solutions which make funding your account quick, easy and most importantly safe.
To make a deposit, follow the steps below:
- Log in to your casino software.
- In the lobby, click on the ‘Bank’ button.
- You will be taken to the My Account page of the website.
- Under the Deposit section, choose your preferred banking option.
- Follow the instructions to make a deposit.
Click here to visit our detailed Banking Information page.
|
|
|
When will my deposit be credited? |
|
|
Different deposit mechanisms have varying deposit times, ranging from instant to a few days. Click here to visit our detailed Banking Information page for details on deposit times per mechanism.
|
|
|
What is the minimum deposit/withdrawal? |
|
|
To play at our Real Money casino, the minimum deposit and withdrawal is just £10 / €15 / $20. |
|
|
How do I request a withdrawal? |
|
You can withdraw your funds at anytime, simply follow the steps below:
- Log in to your casino software.
- In the lobby, click on the ‘Bank’ button.
- You will be taken to the My Account page of the website.
- Under the Withdrawals section, select your preferred withdrawal method (note all withdrawals must be made to the original deposit mechanism).
- Enter all required details and the withdrawal amount and click ‘Withdraw’.
Telephone withdrawals are available 24/7 via Customer Service.
|
|
|
How long will my withdrawal take? |
|
Withdrawal requests received prior to 11 am (AEST) are processed same day (Mon-Fri), requests received after this time will be processed the following bank day, however, depending on your preferred payment method, it may take up to several days to reflect in your account. If you request a withdrawal, but change your mind within the pending period, you can reverse your withdrawal and continue betting.
Click here for detailed withdrawal time information.
|
|
|
How do I cancel my withdrawal? |
|
You can cancel your withdrawal at any point prior to it being processed. To cancel your withdrawal, follow the steps below:
- Log in to your casino software.
- In the lobby, click on the ‘Bank’ button.
- You will be taken to the My Account page of the website.
- In My Account, click on ‘Account Balance’.
- Click on the ‘Cancel’ link under Withdrawal Requests.
|
|
|
Why do I need to withdraw to the same method I deposited by? |
|
|
To ensure the security of your account, where possible, funds initially deposited via a certain payment method are required to be paid back to the same payment method when a withdrawal request is made. Please note that credit card exposure will be covered first when a withdrawal is requested. |
|
|
Why has my withdrawal been rejected? |
|
An e-mail has been sent to your registered e-mail address stating the reason for the rejection of your withdrawal request. The most common cause of withdrawal rejections are:
- Wagering requirements for a bonus you redeemed have not been met.
- There are insufficient funds in your account.
- The withdrawal request was made to the incorrect mechanism.
- We have insufficient payment details.
- Credit card exposure will be covered first when a withdrawal is requested.
If any of the above applies to you, please correct and try again. Detailed withdrawal information is available on our Banking page, or alternatively Customer Service is available 24/7 to provide you with immediate withdrawal assistance.
|
|
|
What is Credit Card exposure? |
|
|
Upon withdrawal and for your security, Credit Card deposits will be refunded back to the original Credit Card until all deposit amounts have been covered. |
|
|
Why can I not make a deposit to my web wallet? |
|
|
If you are experiencing problems funding your web wallet, please contact the company directly for assistance. Alternatively, click here to visit our Banking page to view our comprehensive range of depositing solutions. |
|
|
What happens if I get disconnected while playing for real money? |
|
|
Our software is designed to protect your account, and current wagers, in the event that your Internet connection to our game service is interrupted. If your bet is resolved during the loss of connection, your balance will refresh with the outcome of the bet. And, if the bet is unresolved during the loss of connection, you will be presented with the unfinished bet the next time you select the game you were playing when the disconnection occurred. |
|
|
|
|
Your money is 100% secure. Canbet is a licensed company, subject to independent audit, and fully licensed. We have implemented, and constantly maintain, the latest security technology to ensure your total privacy, security and peace-of-mind. Additionally, we pride ourselves on providing our players with “lightning fast withdrawals”. |
|
PLAYING FOR FREE
|
|
|
|
|
|
Practice Play at Canbet Casino is available from the moment you register your account. Simply follow the steps below to play your favourite games risk free:
- Register a Canbet Casino account. Note that ‘Free Play’ is available via the Free Download and Instant Play versions of Canbet Casino.
- After registering your account, choose the ‘Practice Play’ option when logging in to your software.
- From the casino lobby, simply choose the game you wish to play.
- The action, functionality and game options are identical to the ‘Real Money’ casino, and it is a great way to learn the ropes.
- You cannot play Live Dealer for free.
|
|
|
How do I get free casino chips? |
|
|
Your account is automatically credited with 1,000 Practice Chips. |
|
|
What happens if I run out of Practice Play chips? |
|
|
Not to worry. If you run out of Practice Play chips your balance will be reset to 1,000 chips within 24-hours. There is no limit on the amount of Practice Play chips resets. |
|
|
What casino games are available in Free Play? |
|
|
You can play all of the available Canbet Casino games for free with the same functionality and play options as our Real Money casino. Games include: Slots, Video Slots, Table Games, Video Poker and more. |
|
|
